Frequently asked questions and problems commonly encountered by new users

After signing up and logging in, I still cannot access certain contents

Content visibility depends on the settings in each particular Project/Group and on your user account level. By default, all user accounts have External access level, these can access contents on visibility level Public by default, while for Internal and Private contents, they need to be invited by the respective content owners. If you are affiliated with a VIRTUAL member organisation, your user account will be set to access level Internal and you can by default access Internal contents. If this does not happen a day or two after sign-up, please, use the issue tracking board to contact the platform admins.

When cloning a project (or performing other git actions like pulling, pushing etc.) with ssh, git returns an error:

fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.

The reason for this could be that you have typed a wrong pass phrase for your SSH key. Make sure that you use the correct passphrase (hint: this is NOT the password for your OpenVT account, but associated with the SSH key that you have deposited on your account). If it still does not work, try to create and deposit a new SSH key (see instructions here). If you are receiving the same error message without even being prompted for a passphrase, it might be that your IP has been blacklisted temporarily by our server (which, e.g., could happen if you have tried to use a wrong passphrase or SSH key a number of times in a row). Wait for 4 hours and try again with the correct login data. If it still does not work, again, create and deposit a new SSH key.

I have encountered a problem not listed here and need help:

Please, use the issue tracking board to report your problem to the platform admins.