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# Frequently asked questions and problems commonly encountered by new users
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* **After signing up and logging in, I still cannot access certain contents.** Content visibility depends on the settings in each particular Project/Group and on your user account level. By default, all user accounts have External access level, these can access contents on visibility level Public by default, while for Internal and Private contents, they need to be invited by the respective content owners. If you are affiliated with a VIRTUAL member organisation, your user account will be set to access level Internal and you can by default access Internal contents. If this does not happen a day or two after sign-up, please, use the issue tracking board to contact the platform admins.
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**After signing up and logging in, I still cannot access certain contents**
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Content visibility depends on the settings in each particular Project/Group and on your user account level. By default, all user accounts have External access level, these can access contents on visibility level Public by default, while for Internal and Private contents, they need to be invited by the respective content owners. If you are affiliated with a VIRTUAL member organisation, your user account will be set to access level Internal and you can by default access Internal contents. If this does not happen a day or two after sign-up, please, use the issue tracking board to contact the platform admins.
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**When cloning a project (or performing other git actions like pulling, pushing etc.), an error occurs:*
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'''bash
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fatal: Could not read from remote repository.
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Please make sure you have the correct access rights
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and the repository exists.
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''' |
