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FAQ-and-trouble-shooting.md
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......@@ -11,9 +11,9 @@ fatal: Could not read from remote repository.
Please make sure you have the correct access rights
and the repository exists.
```
The reason for this could be that you have typed a wrong pass phrase for your SSH key. Make sure that you use the correct passphrase (hint: this is NOT the password for your OpenVT account, but associated with the SSH key that you have deposited on your account). If it still does not work, try to create and deposit a new SSH key (see instructions [here](https://virtual.openvt.eu/help/ssh/README#generating-a-new-ssh-key-pair)). If you are receiving the same error message without even being prompted for a passphrase, it might be that your IP has been blacklisted temporarily by our server (which, e.g., could happen if you have tried to use a wrong passphrase or SSH key a number of times in a row). Wait for 4 hours and try again with the correct login data. If it still does not work, again, create and deposit a new SSH key.
The reason for this could be that you have typed a wrong pass phrase for your SSH key. Make sure that you use the correct passphrase (hint: this is NOT the password for your OpenVT account, but associated with the SSH key that you have deposited on your account). If it still does not work, try to create and deposit a new SSH key (see instructions [here](https://openvt.eu/help/ssh/README#generating-a-new-ssh-key-pair)). If you are receiving the same error message without even being prompted for a passphrase, it might be that your IP has been blacklisted temporarily by our server (which, e.g., could happen if you have tried to use a wrong passphrase or SSH key a number of times in a row). Wait for 4 hours and try again with the correct login data. If it still does not work, again, create and deposit a new SSH key.
**I have encountered a problem not listed here and need help:**
Please, use the [issue tracking board](https://virtual.openvt.eu/platform_manual_and_guidelines/manual_and_guidelines/-/issues) to report your problem to the platform admins.
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Please, use the [issue tracking board](https://openvt.eu/platform_manual_and_guidelines/manual_and_guidelines/-/issues) to report your problem to the platform admins.